If you need to combine orders, please add all items to your shopping cart first and then proceed to checkout. Also, if you place in‑stock items and pre‑order items in the same order, the pre‑order items will be held and shipped together.

Most importantly, here is my guidance:

- Chibi simple pins: orders can be combined within 8 weeks.
- Complex designs (such as full‑proportional pins): orders can be combined within 6 weeks, due to their longer production lead time.

While I do not strictly prohibit combining in‑stock and pre‑order items, my studio has limited storage space. Orders can only be held for around 100 days at maximum. To avoid confusion and shipping delays, I recommend placing separate orders, or combining with pre‑orders from within the past 6 weeks.

If you missed the pre-order and want to buy in-hand pins, you may wait until mass production is finished. Please note that in-hand stock is extremely limited, so I recommend following my social media for updates so you won’t miss the release.

The In-Hand Drop Day is set on the last day of every month. Once a pin finishes mass production, it will go live on the In-Hand Drop Day of that month.
However, I don’t recommend placing in-hand and pre-order items in the same checkout, as they have different shipping timelines. (Orders placed within 6 weeks of each other can be combined.)

Pre-order Grade / Grade A: The closest to perfect, with the highest quality. There may be extremely minor flaws that are only visible upon close inspection.

It will not be downgraded unless there is severe damage to the back post, large areas of discoloration, or missing posts

(All pins purchased during OPO will be Pre-order Grade )

Grade B: Very good quality. There may be less obvious flaws, but they do not affect the overall appearance of the design. The main subject may have small imperfections, but no major flaws

-The front surface is acceptable, but the back posts are crooked or incomplete.

-Slight oxidation on the metal surface

-Slight color shift in the printing

-Small bubble areas on the metal surface

-Fine scratches on the enamel surface

-Small areas of staining/discoloration

【PLS note: UV-print will always have visible noise/grain up close, but it is not noticeable or even invisible at normal and far distances. Some gradient areas will definitely use UV-print 】

We ship from China and offer international shipping to many countries worldwide. (PLS note: I currently cannot ship to South America )

If there are any issues with your location, I will contact you directly

Buyers are responsible for any customs duties or taxes upon arrival

Shipping time depends on your country. Generally, from the day I ship, it takes about 20–40 days for you to receive your package

In-stock items: Ships within 1-5 business days

Pre-order items: Ships within 1-4 months, depending on the complexity of the design

Simple pin designs (e.g., chibi-style pins) generally take 1–2 months to produce

Complex designs will ship within 2-4 months

Except in special circumstances, orders will not exceed this timeframe. If there is a delay, we will provide appropriate compensation (e.g., a free gift)

Combined orders: If you order both in-stock and PO items together, the order will be shipped after all PO items are ready. If you would like to receive the in-stock items earlier, please place a separate order.

PLS note: If you want to combine orders, pls add the items to your cart first and then proceed to checkout.

Except in special circumstances (such as receiving a damaged item, an incorrect order, etc ), our policy is no returns, exchanges, or refunds

In such cases, pls contact us with your order number, relevant details, and proof. We will review your request and handle it accordingly. (If you have IG, please contact me via IG first — I’ll reply faster )

- Shipping & Delivery -

Our base shipping fee is $7.80 USD.

The final shipping cost may vary depending on the item type (flat paper or regular items) or the total order amount. Just add all items to your cart and you’ll see the total shipping fee at checkout

My current shipping partner is 4PX, which delivers packages safely to your doorstep. We ship to many countries worldwide, but if there are any issues with your location, I will contact you directly. Buyers are responsible for any customs duties or fees upon arrival

PLS note: Buyers are responsible for any customs duties or fees upon arrival.

Expedited shipping is currently not available for international orders.

 - Customs Clearance -

Please be aware that customs clearance in your country may cause delays. We are not responsible for paying any fees or duties charged by customs. These fees are the customer's responsibility

 - Package Delays and Loss -

We are very sorry, but we cannot be held responsible for delays caused by the courier

We are not responsible for lost packages or items marked as delivered. Please choose a secure location at checkout so you can receive your package safely.

If an item is lost in transit, we will do our best to help locate it

If tracking shows the package is being returned to the sender, we will arrange a reshipment once we receive the returned item

Feel free to contact us if you need further assistance